Guestly — Hotel Guest Experience App
A guest app with mobile check-in, digital keys, and an AI concierge — lifting ancillary revenue 27% across 28 hotels.
Guestly (hotel group, 28 properties)
+27%
ancillary revenue per stay
-41%
front-desk call volume
+0.6
average review score (out of 5)
The Challenge
A hotel group's front desks were overwhelmed with routine questions while upsell opportunities (late checkout, spa, dining) went unoffered. Guest satisfaction scores were slipping against app-equipped competitors.
The Solution
We shipped a guest app integrated with their PMS: mobile check-in and digital room keys, an AI concierge answering property questions in 12 languages and taking room-service orders, and contextual upsell moments (late checkout offered the evening before departure). Staff get a unified request queue with SLA timers.
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