Privacy policy

Who is responsible for your data

Tyigo LLC is the controller of the personal data described here.

For any privacy question, write to contact@tyigo.com.

What we collect

What we never see

We do not collect or store your card details. Payment is handled entirely by our payment provider on their own pages. We receive only whether the payment succeeded, the amount, and the last four digits of the card.

What we cannot see

We do not see your browsing, your messages or the content of anything you do over the connection. That traffic runs on the local mobile operator's network, not ours. The operator and our eSIM supplier handle connection records under their own policies and the law of the country concerned.

Your cart and preferences

Your cart, your chosen language, currency and colour theme are stored in your own browser's local storage, not on our servers. Clearing your browser data resets them. None of it contains personal or payment information.

Why we are allowed to hold it

• To perform a contract — your email, order and eSIM records. We cannot deliver a plan without them.
• Legal obligation — transaction and tax records, which we are required to keep.
• Legitimate interests — keeping the site secure and preventing fraud.
• Consent — anything optional, such as a mailing list. You can withdraw it at any time.

Who we share it with

We do not sell your personal data, and we do not share it for anyone else's advertising. We pass it only to the companies that make the order work:

• Our payment provider — to take the payment and issue refunds. They are a separate controller of the payment data they collect.
• Our eSIM supplier — to issue the profile for your order. They receive the order reference and the plan, not your payment details.
• Our email and hosting providers — which necessarily process the message and the server logs to deliver the service.
• Authorities — where we are legally required to disclose.

International transfers

We are a US company, and our processors may handle data in the United States and elsewhere. Where data is transferred out of the UK or EEA, we rely on the safeguards our processors have in place, such as Standard Contractual Clauses.

How long we keep it

• Order and transaction records — as long as tax and accounting law requires.
• eSIM records — while the plan is valid and for a reasonable period afterwards, so we can support a claim.
• Correspondence — while it is useful for supporting you, then deleted.
• Server logs — a short rolling period, for security.

Your rights

Depending on where you live — including under the GDPR in the UK and EEA, and the CCPA/CPRA in California — you may have the right to:

• ask what we hold about you, and get a copy;
• have inaccurate data corrected;
• have data deleted, where we do not need to keep it for a legal reason;
• restrict or object to how we use it;
• receive it in a portable format;
• withdraw consent you previously gave;
• not be discriminated against for exercising any of these rights.

To exercise any of them, email contact@tyigo.com. We respond within one month. We may need to verify who you are first — usually by writing to the email address on the order. If you think we have handled your data badly, you can also complain to your local data protection authority.

Deleting your account

You can ask us to delete your account and its data at any time. We have to keep the underlying transaction records for the legal period above, but everything not required by law is removed.

Children

This service is not directed at children, and we do not knowingly collect data from anyone under 16.

Cookies

Covered separately in our cookie policy.

Changes

If we change this policy we update the date at the top of the page. Where a change is significant, we will say so prominently on the site.