Demo mode — This is a demonstration catalogue. Plans, prices and coverage are examples, no card is charged and no real eSIM is issued.

Help centre

What do you need?

Most questions have a short answer. If yours doesn't, write to us — a person reads it.

Before you buy

Choosing a plan, working out how much data you need, and what an eSIM can and can't do.

Phone compatibility

Whether your handset supports eSIM, and whether it's carrier-locked.

Installation

Step-by-step guides for iPhone, Pixel, Samsung Galaxy and manual entry.

Activation

When your plan starts counting down, and what to do if it installs but won't connect.

Getting online

Speeds, coverage, and what happens when your data runs out.

Roaming & your main SIM

Keeping your usual number for calls while data runs through Tyigo.

Tethering

Whether you can share the connection with a laptop or another phone.

Payment & billing

How you're charged, in which currency, and how to get an invoice.

Refunds

The 14-day window, and why an installed eSIM can't be refunded.

Contact support

We're here Monday to Friday, 9am–6pm ET and aim to reply within one business day. Include your order reference and what you're seeing on the phone — it saves a round trip.

Contact us contact@tyigo.com