SupportHero — Enterprise AI Support Assistant
A customer-support AI grounded in 4,000 documentation pages and live account data — resolving 58% of tickets with zero human touch.
SupportHero for a B2B software vendor
58%
tickets resolved autonomously
+23
CSAT points vs. old bot
2.1 min
median time to resolution
The Challenge
A B2B software company's support queue grew 3× after a product-led-growth pivot, but headcount couldn't. Their keyword bot had a 12% resolution rate and made customers angrier.
The Solution
We replaced it with a grounded AI assistant: RAG over versioned product docs, live account context through their API (plan, usage, recent errors), action tools for common fixes like license resets, and confidence-based handoff to humans with full context. An analytics loop surfaces unanswered questions weekly to improve coverage.
Ready to Build Something Exceptional?
Tell us about your project. We'll respond within one business day with honest feedback and a clear path forward.