Shipping & Delivery

How shipping is charged

Shipping is not included in the price shown on a product page, and it is not added at checkout either. Rugs vary enormously in size and weight, and a single flat rate would either overcharge some customers or leave us unable to ship to others.

Instead:

1. You pay for the rug itself at checkout.
2. We take the delivery address you gave at checkout and get a FedEx quote for that address and that rug.
3. We send you the shipping cost. Nothing ships until you have agreed to it.
4. If you would rather not proceed once you see the shipping cost, tell us and we refund the rug in full. You are not committed by having paid for the rug.

If you want the shipping figure before you buy, email contact@tyigo.com with the rug and your postcode or ZIP and we will quote it first.

Processing time

Orders are prepared and handed to FedEx within 1–3 business days, once the shipping cost has been agreed.

Delivery times

Transit time is FedEx's, not ours, and starts when the parcel is collected:

• Domestic: 2–5 business days
• International: 5–12 business days

These are FedEx estimates rather than guarantees. Customs inspections, weather and public holidays can add time, and we will tell you if we learn of a delay.

Tracking

Every order ships with a FedEx tracking number, which we email you as soon as the parcel is collected. You can follow it from dispatch through to delivery.

Where we ship

The list of countries we can accept an order from is shown at checkout, where you choose your delivery address. If your country is not listed, write to us — we can often arrange it manually.

Customs, duties and import taxes

On international orders, customs duties, import taxes and any brokerage fees are charged by the destination country, not by us, and are paid by the customer, on or before delivery. We cannot predict these amounts, and they are not included in either the rug price or the shipping quote. We declare the true value of goods on every customs form.

On delivery

Check the parcel before you sign for it where you can. If the packaging is visibly damaged, note it with the FedEx driver, and tell us within 48 hours with photographs. Keep the packaging until the claim is resolved.

Full details of what happens next are in our Refund & Return Policy.

Wrong or incomplete addresses

We ship to the address exactly as it is entered at checkout. If it is wrong, tell us before dispatch and we will correct it at no cost. Once a parcel is in transit, an address change may not be possible, and any FedEx redirection fee is passed on at cost.